Helpdesk

Submit a ticket and a member of our engineering team will be in touch shortly.

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1. Submit a Ticket (below)

Using this portal ensures your request is routed to the correct department.

P1 & P2 Only

2. Emergency Phone Support

For P1 Critical or P2 Major issues, submit a ticket first then call +44 3333 444 203 quoting your ticket number.

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Issue Details

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Issue Category

Severity Level

P1 Critical — System completely down or critical business impact
Response: 1 hour • Fix target: 8 business hours P2 Major — Serious problems significantly disrupting operations
Response: 4 hours • Fix target: 24 business hours P3 Minor — Performance impaired, most operations remain functional
Response: 8 hours • Fix target: 3 business days P4 Low — Not service-impacting; billing, change requests or minor issues
Response: 12 hours • Fix target: 7 business days

Subject / Brief Summary

Detailed Description Please describe what happened and when. Include any error messages and how many people are affected.

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The more detail you provide, the faster and more effectively we can resolve your issue.

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